How to build empathy into your company culture

Bringing an empathetic mindset to culture, leadership and communications has never been more important than it has over the past year.

As the world re-opens, the need for empathy isn’t over. Learning what empathy is and threading it into your culture should remain a top priority.

“Empathy is doing a much better job in understanding what your employees are dealing with,” says Matthew Young, director of internal communi­cations and community relations at ABB. “Empathy has changed the game because it is a direct emotional connection to the employee instead of just logic. You could say we have moved from employee engagement to employee experience to employee empathy.”