Crisis Management In hot water with angry parents, is Johnson & Johnson’s response too tepid? A safe-cosmetics campaign says the company has lagged in removing alleged carcinogens from its baby shampoo. Is Johnson & Johnson, which deftly handled the Tylenol crisis, botching it? By Matt WilsonNov. 4, 2011 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.