The Workplace Infographic: Exploring the potential of workplace text messaging Short message service (SMS) missives exceed email’s success in terms of open and response rates—and, increasingly customer, preference—yet companies have been slow to make the switch. By Robby Brumberg@robbybrumbergSept. 8, 2017 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.