Behind the scenes of GM Financial’s global AI rollout

At Ragan’s AI Horizons Conference last month, Panjaj Jain, CIO of international operations at GM Financial, and Carlye Greene, vice president of IT technical learning at GM Financial, shared the story of how their organization adopted AI and normalized it culturally.

Jain told the audience that the first thing GM Financial did during their AI rollout was create an AI committee made up of leaders from across disciplines. This allowed for different perspectives on the risks and rewards that come with AI to be shared.

“We have technology, business, cybersecurity, legal, data privacy and compliance on the committee,” Jain said. “Their job is to review all the use cases and understand where the risk parameters are and provide guidance to teams on how to manage and mitigate that risk.”

Greene said that another key element of the rollout was creating controlled environments for employees to experiment. Programs like hackathons helped shift a culture of skepticism to one of curiosity and acceptance.