Senior manager, social media - Mall of America
Nate Sandell is senior manager of social media at Mall of America, where he oversees all social content and engagement strategies for the largest retail entertainment center in the United States. With a focus on social care and storytelling, Sandell leads a team of engagement specialists who seek to provide a positive experience for all guests through thousands of social conversations each week across social media and SMS platforms. He manages Mall of America's Enhanced Service Portal, which serves as a command center that integrates the multitude of service departments at MOA. Prior to joining MOA, Sandell worked in the Twin Cities sports media market for 1500-ESPN AM and 1500ESPN.com, covering college football, NBA, MLB, NHL and NFL.