Crisis Management Spirit Airline’s passenger brawl, labor dispute deliver punch to reputation As if canceled flights and an alleged work slowdown weren’t bad enough, the airline watches an airport fisticuffs go viral on social media. By Russell Working@byworkingMay 10, 2017 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.