You have to be authentic and appreciative and speak with them, not at them. That was the conclusion of a half-dozen studies on internal communications presented at the 2015 International Public Relations Research Conference in Miami.
Among the most rigorous investigations was that conducted by Rita Linjuan Men of Southern Methodist University and Huan Jiang of Syracuse University: “Toward An Integrated Model of Internal Relationship Management.”
They surveyed 391 employees from mid-size and large corporations to identify the foremost drivers of good relationships among employees. They found that the key ingredients to good culture are authentic leadership, two-way conversations (that build trust) and a culture that rewards and provides stability.
They weren’t the only ones who found that “supportiveness” and showing appreciation are essential to success in today’s environment.
What motivates employees to have stronger relationships with employers?