Did you know there are five types of Twitter business accounts?
Take a look at the descriptions below. Which one is right for you?
1. All business all the time
In some cases it is appropriate to use Twitter as a broadcast channel. Here’s an example:
IBM has a Twitter account that only broadcasts job openings and career news. This account doesn’t need to engage followers in conversation, and it doesn’t try. IBM has jobs and people want them, so people subscribe to the account. IBM could probably work to build a community, but why? This account is simply a broadcast channel, and that’s OK.
2. Tweeting undercover
Many of the world’s most important brands have teams of tweeters who engage with the public behind the corporate logo. A best practice: Have the tweeters add their initials at the end of each tweet, and have a place where people can learn about the tweeters. This could be a link on the Twitter profile page, or a list of names and initials on the Twitter background.
This allows for real human connection, even in a corporate environment. An example tweet might look like this: Glad to help you @username. Thank you for using our product! – MWS