The ‘one thing’: A communicator finds her mission Until recently, Roxann Kinkade felt overwhelmed by the communication problems she faced in her job as a communicator at a casino. No more. By David MurrayApril 15, 2008 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.