What’s broken in internal comms?
Some answers emerged in a survey of frontline workers: Communicate more and more often, be transparent, and prioritize managerial communication.
We conducted a survey of 1,000 frontline workers to learn what they think of the communication they receive. The survey covered topics they want to hear more about, satisfaction with the amount of comms they receive, engagement, levels of trust, etc. While the results skewed more positive than we anticipated, one question was particularly eye-opening: “What’s one thing that could be improved about communication at your organization (from corporate or your manager)?”
The results
We tagged all 1,000 answers with a theme(s) to see what trends emerged. While there were many responses that were unique, many people were on the same page about a lot of topics. Some weren’t surprising, but others hit home about how tough it is out there on the frontline:
While these cases were somewhat rare, even 1% of your employees feeling disrespected is too many. The reality is, the employee experience is far from standardized. The frontline experience can widely vary.
Major themes
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