Why brand managers shouldn’t delete tweets

This PR pro wrote an open letter to @England’s social media team after a tweet was taken down following complaints.

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Dear brand manager on Twitter,

I get it. You were trying to be clever. You were trying to be relevant, and perhaps provide something unique that no one else has. It can be really hard getting attention amongst millions and billions of tweets.

You hit the tweet button thinking, “This will be it. Our followers will love this. They’ll love it so much that they’ll retweet it, and then we’ll go viral. Mashable, TechCrunch, Huffington Post and BuzzFeed will talk about it. Oh, it will be great.”

But then it’s not. People didn’t get your joke. They didn’t think it was funny and thought your tweet was out of line. They didn’t get the sentiment, and now they’re replying. They are retweeting, but for the wrong reasons. Your knee-jerk reaction is, “Let’s delete it.”

Like I said, I get it. You made a mistake. You don’t want this misunderstood or mistaken tweet to be part of your “official” Twitter record. Hit that trash can button and all will be forgotten. Let’s pretend like it never happened.

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