‘Your receptionist is probably your best community manager’ Personality is the most important quality of a community manager. They should share the same traits as your receptionist: personable, quick thinkers, says Renee Alexander of MSLGROUP. By Ragan StaffJune 28, 2012 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.