When I first transitioned from journalism into marketing, I had plenty to learn.
Fortunately, my new bosses appreciated the things I came equipped with, including that I knew the difference between affect and effect. But I surprised them with another skill: I knew how to interview people—including clients—for marketing content.
I was surprised to learn how many marketing “pros,” while working on content such as a case study with successful client, chose the “canned questions” approach to interviews. Some of my predecessors would email off a questionnaire and call it a day. Others would actually get clients on the phone—but then read through scripted questions. No wonder so much of the resulting content was so stale.