5 ways to build a partnership with IT to improve employee experience

The move to remote work in 2020 has created massive challenges for both communicators and IT professionals trying to create an exemplary employee experience.

At the onset of the COVID-19 pandemic, IT teams had the gargantuan task of making entire workforces remote, which meant preparing equipment, managing security risks and setting up new platforms and systems.

With those platforms and systems replacing the traditional “watercooler,” internal communicators now rely on them to inform and engage employees and protect organizational culture in a turbulent time.

It’s more important than ever that the two functions work together to achieve their goals—but strained relationships and silos persist in many organizations.

During a recent Ragan webinar, Social Chorus Strategic Advisor Rachel Williams and Senior Technical Project Manager Lisa LaVan had a discussion about how communicators can better understand the perspective of IT professionals—and how the two can build more productive partnerships. Here are some key tips to keep in mind:

1. Don’t be afraid to ask for IT’s help.

 While communications professionals don’t always think of IT professionals as “yes” people, LaVan explained that this couldn’t be further from the truth.