If employees spend more time on the intranet, is it a good or bad thing?
You can make an argument for both sides. For example, more time on the intranet may mean people can’t find what they want, and they spend a lot of time browsing or searching. Or perhaps the system is slow and it takes forever to log-on and download a document. Jonathan Philips from Intranetizen gives a nice description of this dilemma in his article, “It’s not about the outputs, it’s about the outcomes.”
Are intranets a waste of time?
Well-known intranet thought leader Gerry McGovern said in an article, “I’ve been working with intranets since 1997. I have observed behavior and seen feedback from thousands of employees from all over the world. The number one complaint, by a huge margin, that employees have of their intranets is: “It’s a WASTE OF TIME!”