Crisis Communications

‘I could not keep myself in a position where I was becoming a distraction,’ said the bank’s chief and president Tim Sloan. A new leader will be hired from outside the company.

The airline said the campaign was meant to promote a new route between Australia and Thailand, but the double entendre stoked backlash online. Can the company make amends?

In an era of short attention spans and 24/7 news cycles, you have a very tight window to issue your statement. Here’s how to know when to break your silence.

A representative for the fast food chain highlighted efforts to provide healthier options during the sweepstakes, saying: ‘Customer choice is at the heart of everything we do.’

Attacks by gunmen on two mosques were streamed live, raising questions about tech companies’ responsibility in curbing violent videos. Experts urge users not to share the footage.

The company faces more than 13,000 lawsuits claiming there’s asbestos in its talcum powder, posing serious risk to its image and financial future. How should it proceed?

How you address devastating news can make the difference between being able to come back and being trapped in a cycle of scandal and backlash. Here’s how to avoid the trap.

The company drew online backlash and negative headlines after many called its London Fashion Week design ‘insensitive.’ Some assert it was an intentional stunt.

Luxury brands are running afoul of consumers with products that inflame racial tensions, forcing quick apologies. How can you protect your business from similar mistakes?

The executive recently published details and emails from American Media and The National Enquirer, which Bezos claims blackmailed him. Here’s how it can serve as a future crisis model.