The characters from Hawkins, Indiana, are fighting a crisis of epic proportions, but you can apply takeaways from them in your own reputation management efforts. Consider these lessons.
A Horizon Air worker took a 76-seat plane for a joyride before crashing it off the coast of Washington state. Airline officials are offering condolences—and talking new safety measures.
When responding to a crisis, you might have to offer updates or bulletins without knowing all the facts. Here’s how to craft these essential—yet terse—missives.
As we enter storm season, follow this guidance to keep your people safe, informed and ready to respond.
The trustees’ chairman said ‘systemic and cultural failures’ led to the crisis, which involved a former staff gynecologist.
The airline removed a passenger and her cello—despite the cello having its own seat. The cellist and her husband described the ordeal as ‘humiliating.’
The social platform announced that hackers gained access to current user information and old data from 2007. The announcement came with an action plan to protect users’ data in the future—but no apology.
It’s guilt by association. What staffers do during their own time can damage your organization’s reputation, especially with social media accelerating public outrage. Are you prepared?
A location in Ohio closed following reports that 170 people fell ill, which immediately sent the chain’s stock tumbling. In addition, a recent promotion evoked anger online.
When asking for forgiveness from the public, there are several key points that every crisis communicator worth their salt must hit. Don’t forget to offer concrete actions to make amends.
The social platform announced that its growth rates will continue to ebb, sending its market value plummeting in the biggest one-day loss ever for a U.S. company.
If a senior leader has acted out and caused damage to your organization’s reputation, you must act quickly to relay news of the departure and/or next steps. Consider these insights.
A contractor for Z-Burger used a picture of James Foley, a journalist killed in Syria, to sell burgers. The media firm’s CEO offered a personal mea culpa, but the backlash persists.
Most respondents think it’s ‘important’ for CEOs to communicate directly with the public via social media when calamity strikes, but is it worth the risk?
Handlers of the luxury brand say it incinerated millions of dollars’ worth of merchandise rather than selling it at a discount or donating it. Social media users sound off in response.
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