5 crisis comms lessons from the Buffalo Bills response to Damar Hamlin
Put people before profit. No matter what.
Put people before profit. No matter what.
Had Southwest followed its own advice, the company could have avoided flying into a head-on communications crisis.
Qatar’s alleged human rights abuses offer an opportunity for organizations to emphasize their values —either internally, externally or both.
Here are some ground rules for communicating layoffs in a kind way.
You can manage concerns with active listening and proactive planning.
New data reveals a startling disconnect.
Teamwork and grace can lead the way in a crisis.
“Hotwashing” is an emergency response concept you can apply to your crisis comms.
When tragedy inevitably strikes, be ready.
Communicators face a litany of tough choices when deciding what to comment on – are we approaching it the right way?
CEO Robert Ford apologized for his company’s role in a nationwide shortage of infant formula. It just took time to get there.
M+T Bank’s Kevin Berchou shares how the brand’s decision-making framework helped it respond to the Buffalo supermarket shooting.
Defining a crisis before it happens is key.
CNN anchor John Avlon spoke to Ragan CEO Diane Schwartz about how Abraham Lincoln used storytelling and humor to persuade divided audiences.
Recent headlines underscore the need to prep for the inevitable.