Ragan Staff
Crafting the Perfect Crisis Communications Plan
Are you prepared to communicate clearly when a crisis hits?
Crisis Communications
Isis Simpson-Mersha
‘Trust your gut’: what PR leaders can learn from a CCO in law enforcement comms
Amanda Granit of the Hillsborough County Sheriff’s Office shares why thinking like a reporter can change how organizations handle crises and media scrutiny.
Isis Simpson-Mersha
USAA’s AVP of communications on the most important rule in a crisis
Lewis Pryor of USAA says just because you can share information doesn’t mean it’s the right message — understanding the audience comes first.
Isis Simpson-Mersha
FleishmanHillard senior partner on the new rules of crisis spokespersonship
Elizabeth Cook of FleishmanHillard shares why certainty is risky in a crisis and how spokespersons build trust by focusing on action and explanation,
Isis Simpson-Mersha
A Honeywell leader on what crisis communicators should have ready
Caitlin Leopold of Honeywell shares one of the most valuable things you can do as you’re becoming a leader.
Tom Corfman
How Campbell’s took on the ‘3-D printer’ chicken claim
6 thoughts on the food company’s handling of an executive’s recorded tirade.
Ragan Insider Sean Devlin
‘Stupid questions’ should help inform your crisis strategy
Having tactical structures in place can help avoid being caught flat-footed.
Courtney Blackann
How to establish a crisis escalation framework
Live event coverage from the Future of Communications Conference.
Tom Corfman
Trump trashes Tylenol. Where’s the company’s CEO?
Kenvue’s boss has kept his head down, raising questions about when executives should speak up in a crisis
Tom Corfman
More companies see new risks to reputation from AI
The Conference Board says disclosures of risks due to artificial intelligence have jumped fivefold since 2023.
Tom Corfman
What you don’t say can hurt you
It would have been a better time for Verizon if it hadn’t left so many questions hanging.
Sean Devlin
How boards and communicators can react when leaders behave badly
Internal communicators can help guide and reinforce messaging in these moments.
Tom Corfman
Target gets a new CEO as opinions on corporate activism shift
Consumers have dinged the retailer for its pullback on DEI. Their expectations are different for Target than other companies.
Tom Corfman
Why the Gwyneth Paltrow gambit worked for Astronomer — and won’t work for you
Celebrities always draw a crowd, but it’s a rare crisis that can be handled with humor.
Sean Devlin | Courtney Blackann
CEOs behaving badly: What comms can do when leaders step in it
Covering your bases both internally and externally.
