The keys to maintaining employee experience even in the tough times

At Ragan’s Employee Culture and Communication Conference earlier this year, Stephanie Lerdall, head of corporate communications at Morningstar, and Taylor Shawver, senior vice president of strategy and co-founder at Integral, led an interactive session that covered how employers can ground their employee experience and communications in authentic trust.

Shawver began the session by sharing some data from Integral, revealing that 66% of employees trust their companies and find the communication from them authentic, while 60% said that their companies were willing to admit mistakes to employees. However, the data showed a gap in behavior in admitting and communicating missteps, dependent upon experience level.

“83% of senior leaders say their organization admits to mistakes,” Shawver said. “But only 46% of non-managers agree.”

Lerdall said that communicators can serve as a bridge and counselor to leaders that might not know how to approach their employees with the admission of a mistake during times of turbulence.