‘Think in moments, not folders’: Keys to great digital employee experiences

We’re willing to bet your company is using more than a few different tech tools to communicate with employees each day. When tools are all disparate and not presented about in a centralized way, it can get messy when you’re trying to find what you need.

At Ragan’s Employee Experience Conference last month, Kristin Komar, senior manager of global communications at Uber, told the audience how the company undertook a major overhaul to its internal comms platforms because of an overload of information and to prevent employee confusion.

​​“We had two legacy intranet systems with content just scattered all over the place,” Komar said. “Employees didn’t know where to go for information—not just because it was confusing, but because there was way too much out there.”

Komar shared that Uber worked to solve the problem by creating resource hubs that prioritized the employee as opposed to the material itself, with an easier-to-navigate intranet experience.