Change Communications Certificate Course

The definitive certificate for communicators leading organizational change


Oct. 22, 29 and Nov. 5 | 1-3 p.m. ET
Two consecutive modules, office hours and peer-sharing

The strategic skills, frameworks and tools you need to communicate effectively through organizational, cultural and AI-driven transformation.

From AI transformation and digital innovation to mergers, restructurings and evolving business priorities, organizations are asking employees to adapt faster than ever. The challenge for communicators is to lead change in a way that builds trust and clarity and inspires employees to move forward together.

Join us starting Oct. 22 to earn your certificate in Change Communications, designed for communicators who want to lead with the Triple C effect: clarity, confidence and credibility. You'll learn practical frameworks for building compelling change narratives, how to prepare leaders for tough questions, when to engage stakeholders, and strategies to measure effectiveness. And, we’ll show you best practices in using generative AI to lead change in your organization.

Across two instructor-led modules and an office-hour session with access to instructors, you'll work through real-world case studies, practical exercises and expert coaching to build communications you can apply to your next change initiative.

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You’ll learn how to SHARE:

  • S: Shape world-class change communications that calm and address organizational risks.
  • H: Harness leaders and managers as your allies to deliver informative, tailored comms that keep stakeholders informed.
  • A: Achieve organizational change with greater confidence, credibility and strategic influence.
  • R: Reduce risks early using employee feedback, AI-assisted analysis and audience insights.
  • E: Evaluate the impact of your communications with practical metrics that connect to understanding, engagement and adoption.

CURRICULUM

Week 1
Oct. 22, 1-3 p.m. ET
Preparing for Change: Building Cross-Departmental Alliances to Drive Adoption

It is no longer enough to respond to change. Today's communicators help shape organizational strategy, prepare leaders for uncertainty and build the trust employees need to embrace new ways of working. Learn how to position communications as a strategic business partner while building the relationships, plans and messaging that drive successful adoption.

Learn how to:

  • Secure Executive Alignment: Build early alignment among senior leaders around the vision, business rationale, key messages and employee experience before communications begin. 
  • Develop Change Champions: Identify influential leaders and managers across the organization and equip them with the messaging, tools and confidence to reinforce change throughout every stage. 
  • Create Cross-Departmental Collaboration: Build lasting partnerships with HR, Legal, IT and business leaders to coordinate messaging, timing and decision-making. 
  • Develop Change Communications Strategies: Build communications plans that align audiences, leadership, channels and milestones across the entire change journey. 
  • Assess Risk Early: Identify communication risks through employee feedback, change readiness assessments and AI-powered analysis that surfaces emerging concerns before they become larger challenges. 
Week 2
Oct. 29, 1-3 p.m. ET
Change in Practice: Case Studies From Leading Organizations

After reviewing leading change management methodologies, you'll hear how communications leaders successfully guided organizations through some of today's most complex business transformations. Through real-world case studies, you'll explore how communication strategies helped leaders build trust, strengthen employee understanding and accelerate adoption.

Topics include:

  • Change Frameworks in Action: Compare leading methodologies including Kotter and ADKAR and learn when each framework works best. 
  • Leading AI Transformation: See how a Fortune 500 communications team introduced AI across the organization through education, leadership engagement and thoughtful change management. 
  • Managing Executive Transitions: Learn how one organization navigated a CEO transition through coordinated communications, leadership alignment and close collaboration with HR. 
  • Communicating Through Crisis: Explore how internal communications balanced transparency, legal considerations and operational realities while helping managers rebuild employee trust. 
  • Navigating Mergers, Reorganizations and Workforce Change: Learn how communicators partnered with HR and executive leadership to guide employees through restructuring while maintaining engagement during uncertainty.
Week 3
Nov. 5, 1-3 p.m. ET
Sustaining Change: Measurement, AI and Continuous Improvement

Successful change extends far beyond launch day. In this final session, you'll learn how to measure employee understanding and adoption, continuously refine your strategy through data and AI-powered insights, and demonstrate the business value of communications to organizational leaders. We'll also discuss how the U.S. midterm elections may influence internal communications and change initiatives.

Learn how to:

  • Reinforce New Behaviors: Keep momentum alive through leadership visibility, manager communications and ongoing reinforcement that encourages lasting adoption. 
  • Measure What Matters: Build practical dashboards and scorecards that connect communications to employee understanding, engagement, adoption and business outcomes. 
  • Use AI to Strengthen Measurement: Create AI-powered workflows that summarize employee feedback, identify emerging trends and automate reporting for faster decision-making. 
  • Demonstrate Business Impact: Connect communication metrics to organizational goals and present results in ways that strengthen executive confidence and future investment. 
  • Turn Data Into Executive Stories: Translate survey results, listening data and employee feedback into compelling insights that guide leadership decisions.

Midterms and Office Hours: Bring your toughest change communications challenges for live discussion while exploring how peers are preparing for evolving political, cultural and business conditions.

BONUS MATERIALS

(Exclusive for Attendees)

  • Town Hall Checklist
  • AI Prompt Pack for Change Communicators
  • Stakeholder Mapping Worksheet (for Crisis)

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INSTRUCTORS

Speakers will be announced soon.
Course Moderator: Brian Pittman, AI Analyst, Manager of Strategic Programming, Ragan's Center for AI Strategy, Ragan Training and PR Daily READ BIO

SKILLS YOU’LL LEARN:

  • Lead Change with Confidence: The change management frameworks you need to communicate effectively through organizational, cultural and AI-driven transformation.
  • Drive Employee Understanding and Adoption: How to craft clear, compelling change narratives that build trust, reduce resistance and inspire employees to embrace change.
  • Deliver Measurable Impact: The practical templates, AI-powered workflows and measurement frameworks that will help you demonstrate the value of your change communications strategy.
  • Communication Planning and Stakeholder Engagement: Best practices for cascading messaging, creating transparent feedback loops and tailoring communications to different audiences.
  • Learn Measurement Best Practices: How to set meaningful metrics, track progress and gauge the success of change efforts through both qualitative and quantitative data.
  • Prepare for Change Readiness: Diagnose communication risks early to proactively address gaps and mitigate crises.

Top reasons to attend this virtual course

  • You’ll learn from and have access to top comms experts and instructors.
  • You’ll receive a certificate of completion, plus all presentations and handouts.
  • You’re guaranteed extensive, how-to instruction you can use immediately.

Secure your seat today for this exclusive change comms course offered by Ragan.

Early Bird Regular Rate
Certificate Course Registration $1,499 $1,699
Ragan Insider $1,399 $1,599
Nonprofit/Gov/Edu $1,349 $1,549


Group pricing for 3 or more is available when going through the registration process!

If you can’t attend one or more of the modules live, you will receive the on-demand versions to complete the course.

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WHO ATTENDS

Communications and marketing professionals from these organizations have earned certificates:

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WONDERING IF YOU SHOULD ATTEND?

Here’s what past attendees say about the Change Communications Certificate Course!

Change Communications Certificate Course Certificate

Get Recognized!

This Change Communications Certificate course equips you with practical frameworks, proven strategies and real-world tools to help employees understand what's changing, why it matters and what's expected of them. You'll leave ready to communicate change with greater confidence and earn your Change Communications Certificate.

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HAVE ANY QUESTIONS?