This piece is part of Ragan’s Crisis Communications Guidebook, 2020 Edition. Get your copy of the full book here.
Reminders of systemic racism chime daily for those directly affected. For others, seemingly isolated incidents thrust the conversation on race back into the national consciousness. Most recently, the death of George Floyd forced many of us to spend the past three weeks processing our feelings, evaluating our own behavior and maybe even playing back old traumas in our heads. Doing the work of consciously analyzing who you are and why you are the way you are is an empowered position that leads to radical self-awareness.
Brands, too, have had to turn within. Companies large and small are reflecting on policies and practices, while simultaneously creating forums to have conversations on race. Brands are being held accountable in new ways and now realize that public statements are not the end punctuation to a short sentence. Instead, they should serve as the first in a series of dominoes to create a movement toward a collectively higher tolerance of racial and cultural differences.
As interests surge on how best to engage the black community today and over the long-term, we offer these helpful strategies as a starting point for connecting with the culture.
- Acknowledge past failures. Jack Daniel’s whiskey brand did this in 2016 when it recognized Nathan “Nearest” Green, a former slave, as the man behind teaching Jack Daniel the art of distilling. The brand told this story throughout tours of its facilities and via social media and marketing campaigns. The National Hockey League also did this in 2019 when it celebrated Black History Month for the first time to announce its “Hockey Is For Everyone” initiative, which began as an answer to the league’s lack of diversity among its player demographics.
- Help advance the black experience. According to Nielsen, 38% of African Americans ages 18 – 34, and 41% of African Americans ages 35 and older, expect their favorite brands to support social causes. Show support with donations of time, money and resources through community partnerships, educational programs, hiring initiatives or service opportunities—just to name a few—that target black experiences. Don’t know what social causes are important? Never assume. Simply ask someone in the community for ideas.
- Don’t just hire black employees—listen to them. Diversity and inclusion are separate, albeit intricately tied, initiatives for critical reasons. Inclusion makes diversity work. Have diverse voices in the room (including representation from varied voices within the black community) and listen when they offer perspective. Moreover, critically listen when those voices offer suggestions on how to make your culture more inclusive.
- Create a plan to address current shortcomings. With insight from community partners and employees, develop an actively anti-racist action plan. This step is where discomfort lives. This is where you hear directly from those affected by your actions (or inactions) and identify ways to be better tomorrow. A plan should include both long-term visioning and a practical and manageable short-term roadmap with internal and external milestones.
- Establish and regularly refer to your resources. There’s an abundance of resources available for targeting black audiences, some more widely known than others. Don’t assume to know the best channels to reach black consumers—ask them. Poll your stakeholders, speak with journalists/influencers who prioritize the community and, once identified, read and engage with the content with intention. Take notes for ongoing healthy dialogue and share your resources with others. Start with this handy graphic from Erin Logan (@ErinBLogan), “Should you use Black or African American? – A guide for journalists.”
To my 2020 jurno girlies🗣
Now that we’re approaching Super Tuesday, y’all will be (🤞🏾)writing about Black voters a lot. USE 👏🏾MY 👏🏾FLOWCHART👏🏾! If you’re still uncertain on which terms to use, DM me. I will NOT shame you! I just want us to get this RIGHT!!! pic.twitter.com/apaKDHQjWw
— Erin B. Logan (@erinblogan) February 13, 2020
As you look for additional resources, podcasts can offer a glimpse into topics and voices of relevance. There are many places to start, but here are a few to help support your cultural exploration.
- NPR’s Code Switch: Hosts Gene and Shereen cover race and identity by exploring Dr. Seuss, the World Cup, popular home DNA test kits, film, politics and everything in-between. Start by reading this blog post, “Five Reasons Why People Code-Switch,” then listen to the podcast episodes in any order based on your interests.
- NYT’s Still Processing: New York Times reporters Wesley Morris and Jenna Wortham wind listeners through pop culture in unexpected ways. From exploring the changing landscape of stand-up comedy to celebrating “Beyoncé and Jay-Z’s marriage as a black cultural institution…” Still Processing is a light, yet intellectual listen.
- The Nod: The Nod recently ended a 2.5 year run on Gimlet Media, leaving new listeners with a robust archive. And recently, Brittany and Eric reemerged on Quibi to bring us new content five days a week. There’s no better summary of The Nod than the hosts own words, “The Nod tells the stories of Black life that don’t get told anywhere else. Our show ranges from an explanation of purple drink’s association with Black culture to the story of an interracial drag troupe that traveled the nation in the 1940s.” Just listen, you won’t regret it.
- Small Doses with Amanda Seales: Amanda Seales is an actress and comedian by trade but also a writer, activist and contemporary black voice beloved by many. Her views can be polarizing, but listening to different perspectives helps shape our own. Press play and see where you fall, but be advised that some can only listen to her in small doses.
Ashleigh Artist is a senior account executive and Karah Davenport is a vice president, both in Stratacomm’s Detroit office.
Learn how to spark positive, meaningful change in your company at the Communicator’s Role in Diversity, Equity & Inclusion virtual conference.