The 4 types of content metrics that matter

Use this measurement quartet to determine whether your content is ‘working.’

Content cannot be measured with a single metric, because no one data point can successfully or satisfactorily tell you whether your program is working. Instead, you need to create an array of metrics that are selected from four primary buckets:

1. Consumption metrics

This is the most fundamental type of content metric and is, unfortunately, the place where many programs both start and end. It’s a critical data point and is generally easy to derive through Google Analytics, YouTube insights, or similar. The key is to not stop your metrics train at this depot.

Key question answered: How many people consumed your content—measured as page views, downloads, or views?

2. Sharing metrics

This is the metric type that probably gets too much love, because it’s often public, which drives up the sexiness factor, like cologne with bits of real panther. Here we’re measuring how successful your content is in getting consumers to share it with others, as determined by tweets, Facebook “likes,” Linkedin shares, Google+ shares, Diggs, and the like.

My favorite way to track sharing metrics is PostRank Analytics, which combines all the sharing behaviors into one jambalaya of data that’s easy to track and compare. Unfortunately, PostRank was bought by Google a few months ago, so you may not be able to sign up as a new user. My assumption, however, is that PostRank is being used as part of Google’s ranking algorithm for search and will eventually show up as a report in Google Analytics.

Key question answered: How often do consumers of your content share it with others?
(Note: You can make a considerable impact on this metric by making social sharing easier and more obvious for your readers and watchers.)

3. Lead generation metrics

Now we’re sniffing dollars, not just gathering eyeballs. Whether you require registration before allowing people to read/watch/download your content (which I usually don’t recommend), or whether you’re measuring leads generated after content is consumed, this is where we start determining whether the content marketing effort is making financial sense.

If you have an online lead form on your site, you can measure this by determining how many people went to the lead form immediately after consuming your content. You can also set a browser cookie and track when someone fills out that lead form after viewing your content, even if there is a 30- or 60-day interval between those events. If your leads are handled via phone, you can install a simple script that shows a different (trackable) phone number when people have first watched a video, downloaded a presentation, etc.

Key question answered: How often do content consumers turn into leads?

4. Sales metrics

Holy Grail time. If you’re using some sort of customer and prospect database—and you absolutely should be, even if it’s something simple like Highrise or Sugar CRM—you’ll want to note in the prospect record that the potential customer consumed content pieces X, Y, and Z. Then, when your crack sales team turns that prospect into a sale, you should determine the projected revenue and profit (lifetime value if you can) of that customer and assign it to the content pieces.

Do not double up, however. You want to amortize your content value. If the customer consumed three pieces of content before buying and is worth $90,000 to your company, assign $30,000 to each content piece. Your major CRM and sales automation systems like Salesforce, Eloqua, Marketo and similar make this process automated and easy.

Key question answered: How often do content consumers turn into customers?

If you know the answers to all four key questions, you have a content marketing measurement system that will help you efficiently and effectively judge content pieces and archetypes. You can also determine actual ROI on a per-piece basis, as well as on your overall initiative. (For more on calculating ROI, see this post on how to calculate blogging ROI in 9 steps).

Content isn’t just about consumption, so don’t track consumption alone. It’s also about sharing and leads and sales.

Jay Baer is a social media strategy consultant, speaker, and co-author of “The NOW Revolution.” He is the founder of Convince & Convert, a social media strategy firm, and he blogs at the Convince & Convert social media strategy blog, where this article originally ran.


4 Responses to “The 4 types of content metrics that matter”

    Ashutosh Singh says:

    Thank you so much for this amazing content, but I would like to request you that as you have clear knowledge. It would extremely kind of you if you write more on this topic and its sub-topics. I’d be very thankful if you could elaborate a little bit more. Kudos!

    Jimmy says:

    That,s what I was looking for. Now I have clear my all questions about content metrics. Thank you so much for publishing this full of information article. Hope to get more knowledge with you.

    Pablo says:

    It’s so funny, because you’re just not an over-sharer to begin with. So for you, you get to see everybody either bend the truth about who they are or completely spill the beans about the most minute details;whereas you’re just chillin in the middle, and I’ve always respected the fuck out of you for that. Daily Headlines

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