TripAdvisor builds robust intranet in 10 weeks—from scratch

When parent company Expedia opted to spin off TripAdvisor Media Group last year, the company had to quickly pull together an intranet. It worked.

Last spring, travel advice website firm TripAdvisor Media Group and its 1,000 or so employees got the news that parent Expedia planned to break off the company off into an independent entity. Among other things, that meant TripAdvisor employees wouldn’t be able to use Expedia’s intranet anymore.

So the company, sticking to its project motto of “speed wins,” built its own, in just about 10 weeks.

By the time the spinoff was completed in December, the intranet, Passport, was up and running—and pretty popular. In its first month, Passport earned 4,000 visits with 24,000 page views. Even so, the work isn’t entirely finished yet.

Quick turn

Though TripAdvisor’s employees knew the spinoff was coming, Expedia didn’t set an exact date for it until shortly before it happened. So TripAdvisor’s staff started by immediately finding a partner to help build the intranet. In September, the company signed a contract with Sequel Group to pull things together.

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