Great community management is a little like improv: It draws on the community’s participation, keeps the conversation fresh, and “goes with the flow.” That’s the style I try to imitate.
Here are three ways community managers should imitate improv actors:
1. Always say “yes.”
In comedic improv, the best players always agree to new directions for the scene. They accept new perspectives and ideas, which keeps the conversation fresh and moving forward. Likewise, when a member of your community introduces a new perspective, run with it. You might be surprised by the interesting new directions the conversation can take.
2. Be generous.