The COVID-19 pandemic spotlighted the difficulties of many organizations to reach their employees. Even as work life recovers, many people leaders still struggle to convey timely and accurate information to their teams and respond to their questions.
That can leave employees worried or confused. Or both.
Communicators have so many tools and channels: email, intranets, newsletters, chat apps and print publications. It’s time to focus on managers as your No. 1 internal communications channel to reinforce broad organizational messages and make them relevant to their teams.
We just need to equip them with the correct information and necessary skills.
Only 34% of people managers have access to communication training, according to a survey of 1,300 HR and communication leaders by Gallagher. Lack of comms training has undoubtedly played a role in The Great Resignation. In a well-worn phrase that’s true nonetheless: Employees leave managers, not companies.
Here are four ways to help support your manager’s communication efforts: