5 white lies about communication

These “white lies” are the untruths communicators use to console themselves after a mediocre performance. They are powerful because they’re plausible. Above all, don’t fool yourself.

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Too often, business communication sucks. Why? We’re not willing to look ourselves in the mirror when we don’t cut it.

We tell ourselves little white lies to make us feel, “Hey, it’s not so bad.” But if you want to get better, it’s time to get real.

Here are the five white lies about communication:

White lie No. 1: If I say the words, people will get it.

Does this sound familiar: You prepare a carefully scripted, bulleted presentation. You think, “If I get through these points, they’ll get it.”

We’ve all fallen into this trap—and it’s no good. It’s boring. When you cling to the script, meaningful connection is lost. Ditch the script.

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