How to create a culture abuzz with internal fans and advocates

Empowering workers to become online ambassadors can boost engagement and dramatically increase your marketing reach. Here’s how to rally the troops.

Ragan Insider Premium Content
Ragan Insider Content

Look no further than your workforce.

By harnessing the goodwill of the people who know your company better than anyone, you can tap into a rich source of brand advocacy. You might boost engagement along the way, too.

Engaged employees have a vested interest in your organization’s success. They are aligned with your messaging and vision. They offer something much more important than increased productivity, though.

A positive employee attitude can engage your customers as well. That’s crucial to reckon with, because as many as 68 percent of customers abandon a brand as a direct response to poor employee attitude.

[RELATED: Make sure your team is up to date on the latest skills, strategies and practices. Learn more about Ragan Training.]

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.