Building an engaged workforce is perhaps the biggest challenge today’s employers face. The benefits are many—increased customer loyalty and improved internal efficiency, to name a few—yet it can be tough to cultivate an engaged workforce.
This A to Z list about engagement from an employee’s perspective will help you determine where to focus your attention. Armed with these insights, you will be well on your way to developing engaged workforce you want and need.
Ask : Ask me questions, ask me for ideas, or ask me to participate. You will grab my attention and begin the process of capturing my heart.
Behave: How you behave towards me, my co-workers and those we interact with tells me a great deal. When you treat us like adults and contributors, we can move forward.
Treat me as overhead, a resource, or human capital (whatever that is), and I will drift off to another place. Yelling, screaming or ignoring me—except when I mess up—won’t work either.