A lot can happen in a short time frame. Just ask Prudential Financial’s Enabling Solutions’ Communications Team.
For one thing, Enabling Solutions tripled in size as part of Prudential’s One Front Door initiative. The organization ballooned from 500-people—mostly salaried, full-time, in-office employees—to a 1,500-person organization, spanning three time zones, in 14 office locations. That included a spike in remote workers and seasonal or hourly employees in contact centers nationwide.
The team rolled out podcasts and animated videos, conducted monthly pulse checks and focus groups, and monitored SharePoint metrics regarding its hosted content. The annual town hall leadership meeting would have to be reinvented, too, to inform the new employee base about company objectives, in an engaging, fun, tech-forward way. Done, and done.
Congratulations to team members Lauren Jensen, Chris Repetto, Steve Hay, Jackie Lavignera, Susan Federico, Brian Dunne, Sean Gowden, Larry Small, Alexis Tosti, Kristy Drews, Daniel Neville-Rehbehn, Tania Torres-Delgado, Cliona O’Reilly and Victoria Perrin.