It’s telling that Compass Professional Health Services calls its mobile app a “concierge.” It is there whenever an employee needs simplified and personalized information and resources related to his or her employer’s health care coverage. Its success has earned Compass first place in the “App” category of Ragan’s 2018 Healthcare PR and Marketing Awards.
Compass is a health care IT services company; the Health Pro Cloud app is available to employers who want to deliver a better health care experience to their employees. Most organizations these days still want employees to use a responsive website or an insurer’s mediocre app, but employees undoubtedly would be more engaged with (and appreciative of) their benefits if they had access to a personalized resource like this, designed from scratch to deliver a mobile experience.
The app has brains, too; it delivers answers users may not have known they were looking for. An employee searching for an orthopedic surgeon, for example, will also learn the average cost for arthroscopic knee surgery in his or her area.
The app’s interface was developed based on more than 1 million health care interactions and more than 10,000 hours of user experience testing and design. In its first year, the app was registered more than 15,000 times, earning the No. 341 spot in the App Store’s medical category.
Congratulations to Preston Williams, Cliff Sentell, Peter Hegi and Derrick Anene.