Campaign of the Year

How Cisco built buzz and boosted engagement via Twitter

Cisco’s digital team earned 75,000 social media mentions during its keystone event in 2019 and earned a “Grand Prize: Social Media Campaign of the Year” win at PR Daily’s 2020 Digital Marketing & Social Media Awards.

Leveraging Twitter to Build Brand and Community - Logo -

Twitter can be a noisy place, but it can also be a forum for genuine human flourishing connection.

Cisco, a global leader in IT, networking and cybersecurity, sought to unleash the engaging power of Twitter at Cisco Live, the company’s annual flagship event. The event plays an essential role in improving awareness of Cisco solutions and promoting ongoing loyalty to the Cisco brand.

With this in mind, Cisco crafted a Twitter-centric strategy to maximize engagement for its 2019 Cisco Live event. The objectives were to:

  1. Build awareness and generate buzz.
  2. Bridge the virtual/in-person experience gap.
  3. Encourage and facilitate on-site conversation.
  4. Enrich the event experience.

To achieve those goals, Cisco’s team selected seven popular contributors from the 2018 event as “ambassadors” to compete in assisting the Cisco social media staff in responding to event-related tweets. Participants could also tweet to @CiscoLive and receive a personalized digital photo from Cisco’s CEO and the event’s keynote speaker. The team offered entry into a random prize draw after the 100th retweet, which ultimately received over 200 retweets. Cisco also provided LEGO® mini-figurine pieces for attendees to create their own avatars and post images of their creations enjoying the conference. Attendees assembled all 12,000 LEGO® avatars by the second day of the conference, providing great Twitter posts with their mini-figurines.

Through giveaways, authentic conversations and user-generated content, the Cisco Live team tweeted their way to meaningful connections in 2019. Notable accomplishments include:

  • Cisco Live received 75,000 total social media mentions (98% Twitter) during the on-site event.
  • Attendees created 1,001 personalized photos via Digigraph technology, resulting in 6,004 tracked views and assisting in increasing overall event clicks by 264% from 2018.
  • Twitter promotion of 35 attendee blogs sparked further engagement and mutual link sharing.

Cisco’s team even got the event’s hashtag, #CLUS, nationally trending on Twitter for four hours.

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