BlackBerry maker botches crisis response When a BlackBerry outage left millions without e-mail, the product’s maker failed to communicate to the press or customers. By Michael SebastianFeb. 15, 2008 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.