Crisis Management Blogger wins social media battle against Alaska Airlines Airline initially pushes back against blogger’s assertion his family was mistreated, but eventually offers reimbursement in wake of online furor. By Matt WilsonNov. 11, 2010 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.