Artificial Intelligence
AI promised to save you time. Here’s how to make it deliver.
5 tasks that suck your team’s time and the workflows that can help.
The strategies comms pros need to help AI writing become more human
Automation can’t replace a communicator’s unique perspective and judgment.
4 ways to test AI readiness before engineers take over your workflows
OpenAI’s $4 billion deployment company marks the end of AI’s experimentation era. Here is what comms leaders should do next.
Even with rules, custom GPTs forget to follow instructions. This keeps them on track.
Standardize instructions for better quality outputs.
How a New York Life VP is preparing teams for the AI era
Chris Breslin of New York Life shares why you should always ask for feedback.
How Yahoo overcame employee reluctance with ‘Prompt and Prosper Day’
Once you’ve adopted AI, you need to figure out where it fits into people’s jobs.
A look at how M&T Bank rethought its town halls to improve understanding
Town halls are too important to be passive information dumps.
AI might not be affecting jobs yet. But it’s rattling employees.
With uncertainty all around, internal comms has an opportunity.
3 priorities to lock in before the next AI vendor incident
Your AI vendor’s performance problems will hit before you have language to describe it. Here’s a readiness checklist.
Cisco comms leader on the real problem with AI-generated content
AI slop won’t break through the content economy. Austin Roth-Eagle of Cisco shares what actually does.
Why communicators need to think like journalists when using AI
AI can be a copilot, but humans still need to steer the ship.
3 Copilot capabilities for high-stakes comms work
Each capability comes with a prompt written to generate specific, actionable results under pressure.
AI can help draft, but humans need to draw connections in written comms
Being clear over being clever.
AI didn’t break trust. It simply exposed the crisis.
Trust is a key comms function and employers hold the key to building it.