Dropping the word ‘feedback’ is a bad idea. Here’s why.
Avoiding the word “feedback” reflects kid-glove treatment Gen Z and millennial communicators don’t want.
Avoiding the word “feedback” reflects kid-glove treatment Gen Z and millennial communicators don’t want.
In-house experts can help shine the corporate image by providing knowledge and insight.
Before you talk to Gen Z, be sure to listen first.
Writing headlines is a game of both skill and chance.
Goodwin’s “An Unfinished Love Story” reminds us that we need a little poetry in turbulent times.
Takeaways for communicators from the authors of ‘The Friction Project’.
A memo announcing a big layoff is like a funeral eulogy. It’s for the survivors, not the departed.
How to write better ledes, explain complex concepts and choose key details.
Why communicators should love data.
Thought leadership is like golf— a lot of people do it and few are any good.
How comms teams can help the managers who remain better connect with their teams.
The SEC opened a door. Communicators should step in.
Any letter that promptly gives a refund to thousands of customers is a good letter, but some letters are better than others.
7 tips collected from the insights into journalism by the longtime staff writer for The New Yorker.
How to lift the public’s record low opinion of executive’s ethics.