Crisis Management Chick-fil-A responds to the actions of a lone franchisee; is it enough? Fast-food chain parries criticism from gay rights groups; PR pros differ on whether it has avoided lasting damage. By Matt WilsonFeb. 1, 2011 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.