Chief empathy officers; Managing media requests; Employee burnout; and more

Here’s a roundup of the week’s crisis communication news for communicators.

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Here are the top 10 tips and takeaways from the week ending April 10 taken from our Crisis Communications Daily newsletter. Be sure to subscribe here to get this daily roundup directly in your inbox.


CEOs are now “chief empathy officers.” Edelman shares examples and tips for how your top executive can be a caring and supportive leader through this crisis. Your CEO is a key spokesperson for your response with employer communications being the top-rated source of information for audiences about the COVID-19 pandemic.

How should you prioritize media requests in the current crisis? Stakeholders need to hear from you—and internal team members deserve to get updates before external audiences. Here are some tips from Ragan Consulting Group’s Nick Lanyi on how to triage your media relations strategy.

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