Course Notes: Watch highlights from Ragan’s ’25 Employee Experience Conference

Today’s workforce is transforming. Generational changes, economic shifts, global events, and the rapid advancement of AI technology are all elements of an intense internal rollercoaster if communications doesn’t work closely with marketing and HR to develop a strong end-to-end employee experience.

In this edition of Course Notes, we’ll share some standout moments from Ragan’s 2025 Employee Experience Conference that have been recently added to Ragan Training as a learning module, summarizing the 14-hour conference in 40 minutes.

Here are a few highlights.

Forecasting change comms challenges and solutions

If this year’s taught us anything, it’s that change is inevitable and potentially destabilizing. But when you anticipate the challenges employees face and how they might react, you futureproof your change communications strategy in the process.

In this clip, Honeywell Sr. Director of Internal Communications Danny Valentine shares how he brought his team together to identify their biggest change comms challenges and build scalable solutions.

Empowering senior leaders to engage with the frontline

Building a resilient change comms strategy with your internal comms team is easier when you have an engaged workforce that’s ready to share feedback and insights. But that’s easier said than done with some segments of your workforce. Engaging frontline workers remains a consistent challenge across industries when leaders don’t have proper processes in place to listen.

In this next clip, The Home Depot Director of Enterprise Internal Communications Paul Mayer shares how the company’s communications team bridges the gap between leadership and store associates by putting leaders on the ground to listen, learn, and act.

Redesigning channels to align with employee preferences

Once you’ve gleaned insights, it’s time to action on them. While some think of change comms solely through the lens of the message itself, smart communicators understand that the medium and channel also affect accessibility, and in turn, experience/

In this clip, Uber Sr. Manager of Global Communications Kristin Komar shares how her team redesigned the company’s intranet into a modern, user-centric hub around the employee journey rather than corporate hierarchy.

Offer training through a multi-generational lens

On our road to revitalizing Ragan Training as a proper learning and development hub, we’ve heard from industry leaders about the importance of offering training that’s personalized to both employee goals and business goals. But it’s also important to remember that today’s workforce is more generationally diverse than ever. That means one-size-fits-all learning programs no longer work.

In this clip, NOVL Partner and Principal Rachel Gans-Boriskin explains how each generation in the workforce is motivated by different things, and how those different motivations shape their engagement with learning and development.

Join Ragan Training to enroll yourself and your team in this full course, or watch the entire conference, and learn how prioritizing employee experience makes you a stronger partner to your workforce and the business.