Did you say ‘resend’ or ‘rescind’? Restating what you think you heard helps this communicator peel away the jargon. By Colleen HawkJuly 13, 2010 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.