PR Groupon’s three steps to ‘customer service that doesn’t suck’ The fast-growing online deals company shares its philosophy of treating customers like adults and engaging them with humor. By Matt WilsonNov. 10, 2011 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.