How social media helped Westjet handle a torrent of complaints When an unannounced system change had customers wailing, the airline soared on Facebook and Twitter. By Ragan StaffJune 28, 2010 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.