It’s obvious to communicators at this point, but many leaders still don’t realize that employee feedback is only useful when it’s acted upon. To that end, how can you help your organization move from listening to action?
During last year’s webinar on employee communications that promote talent retention, MikeWorldWide’s Chief Strategy Officer Careen Winters and former Chief Digital Strategist Parker Ray shared their steps for moving from listening to action, tips for evaluating employee listening channels and more.
Suffice to say, it all starts with defining your metrics for success:
Analyzing channels and data
Winters and Ray stressed that there are four questions to ask when evaluating your current ecosystem of employee listening channels:
These questions can best be answered by looking at the following metrics: