We all make mistakes; it’s important that we use those mistakes to grow.
Here are the top five intranet mistakes people make and how you can learn from them and avoid them:
1. You don’t solicit feedback from end users. Not asking your employees what they want to see on your intranet is a great way to make sure no one uses it. Ask employees for their input before you set up your intranet. It’s meant to improve the work lives of your employees, so you must understand how they would use it to their greatest advantage.
2. You don’t use enterprise search. One common complaint is, “I can’t find anything on my intranet.” This is due to employees’ using enterprise search improperly—or not at all. Don’t assume your end users will intuitively know where everything is, especially when they must quickly find a document or form. Avoid inefficiency and wasted time by including a Quick Search bar on each page. Anytime an employee types a keyword into search, an accurate list of results will appear.
3. You don’t train employees how to use your intranet. Any new intranet has a learning curve. Offer training before, during and after your launch. Many e-learning and onboarding features that can assist with training are built into your intranet.
4. You ignore intranet design. You want to keep your intranet simple, but don’t completely ignore design. If your intranet is ugly, employees simply won’t use it. You don’t have to be—or use—a graphic designer to make your intranet visually appealing. Using the Simple Design Builder and Advanced Design Editor, you can create an attractive design that encourages users to engage with your intranet.
5. You don’t continually update your intranet. Your intranet needs constant TLC—updating content, navigation, links, etc. Many organizations ignore the intranet once it’s up and running, allowing it to grow stale and deterring employees from using it. To avoid this mistake, assign knowledgeable content managers—from HR and IT, for example—to relevant areas of your intranet. Having multiple content managers ensures those sections will be updated often.
What are some common intranet mistakes you’ve seen?
A version of this post first appeared on Intranet Connections.