A bold claim was made in a recent post by Ted Bauer, a content guy interested in engagement, management, and leadership. He wrote:
Cross-functional teams are almost completely and entirely bullshit.
Bauer’s conclusion is based on personal experience, but also on results of a study published in the Harvard Business Review that found 75 percent of the cross-functional teams studied were dysfunctional. That dysfunction was based on teams’ failing on at least three of five criteria:
Bauer argues that cross-functional teams falter because team members prioritize their day-to-day work over the extracurricular assignment. I find it hard to disagree with Bauer, but the first thing that occurred to me as I read his post was a Melcrum study on intranet success.