Social Media IBM perfecting process to connect experts with clients online With a century of intellectual capital at its disposal, IBM is creating a digital system to bring it to people looking to make the world better. By Matt WilsonMay 11, 2011 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.