Anyone who has ever worked in a customer-facing role knows that dealing with the public isn’t easy.
We have all seen—or been—the unlucky store clerk or waiter at the receiving end of a disgruntled customer’s diatribe.
On the other hand, helping out a happy customer can almost make mistreatment from the angry ones worth it. (Almost.)
For community managers, this rollercoaster of emotions is all in a day’s work.