Serendipity leads IRS to YouTube success How a camera crew’s downtime and a brainstorm led to a YouTube initiative that helped the IRS solve a big communication problem. By David MurrayMay 2, 2008 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.