Serving your customer service people C.R.A.P. Why do so many corporate editors run silly ‘Tips for Better Customer Service’ articles in their employee publications? By Steve CrescenzoMarch 21, 2008 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.