Staples intranet is a two-time winner—here’s why

Connecting a staff spread among 26 countries involves providing much-needed information and a way for associates to exchange ideas.

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An intranet connecting thousands of employees that’s been twice recognized by Nielsen Norman Group?

Welcome to The Hub from Staples.

“We needed to take the site to the next level, to ensure that search functionality was spot on and worked well,” says Tatum McIsaac, internal communications manager at Staples.

Nielsen Norman Group first recognized Staples’ intranet in 2006 for enabling associates to share information and to access relevant tools in one place. At the time, creating a collaborative hub with some customized content was relatively new in the corporate world.

Fast-forward to 2010, and it was time to innovate once again.

“Our employees’ needs were also quickly changing, and they required more opportunities to collaborate and access information across different markets and locations,” McIsaac says. “We were also coming off a large acquisition in 2008; suddenly we jumped from being in 17 countries to 26 countries overnight.”

Connecting retail to corporate

A big part of Staples’ workforce is made up of store associates, which is why McIsaac’s team worked with the Retail Communications team to develop The Hub.

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