Study: Email still rules workplace comms, but not for long

Will instant messaging become the primary source of employee communication by 2020?

Ragan Insider Premium Content
Ragan Insider Content

Seventy-three percent of chief information officers surveyed by IT recruiting organization Robert Half Technology Inc. said that email will likely reign supreme through 2020. After that, the era of instant messaging shall be upon us—maybe.

Email has become our universal lingua franca at work. Its grip on internal comms has been strong for a decade, but viable competitors are creeping up in popularity. A majority of employees who responded to the Robert Half survey said they prefer in-person meetings to email. Nineteen percent said instant messaging was the “most effective channel for daily communications,” compared to 27 percent for email.

What channels are poised to free us from our inbox shackles?

MediaPost writes:

Of the CIOs who did not feel email will remain the most common medium through 2020, 31 percent cited instant messaging. This was followed by in-person meetings (21 percent), phone calls (19 percent), video conferencing (16 percent) and internal social networks (12 percent).

MediaPost continues:

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.